Privacy Policy

Effective date: This policy is effective from the date it is first published on this website and applies to information collected on or after that date.

Information We Collect

Information you give us. When you call, text, or fill out a form, you may share:

• Your name, phone number and email address
• The address of the property that needs help
• Details about the water damage, such as what happened, when, and which rooms are affected
• Photos or videos you choose to send
• Insurance details you choose to share, such as your carrier or claim number

Information collected automatically. When you visit the site, basic technical data may be collected, such as your device and browser type, pages you view, how you arrived at the site, and an approximate location based on your IP address. This is collected through cookies and similar tools described below.

Calls. Our phone system may keep a record of the number that called, and the date, time and length of the call.

How We Use Your Information

We use the information you share to:

• Respond to your call, text or message and send help to your property
• Inspect, plan and carry out the work you ask for
• Schedule visits and send you updates about your job
• Prepare photos, moisture readings and notes for your records, and for your insurance claim when you ask us to
• Answer questions and handle billing
• Keep the website working, secure and easy to use

We do not sell your personal information.

When We Share Information

We share information only when it's needed to help you, or when the law requires it:

• Your insurance company or adjuster, only when you ask us to, or when you've told us to work with them on your claim
• Service providers who help us run the business, such as website hosting, phone and messaging services, form tools and scheduling software. They may use your information only to provide their service to us.
• Trade partners working on your job, such as a plumber or repair contractor, only with your approval
• Legal reasons, such as responding to a valid legal request or protecting the safety of people or property

Text Messages

If you text us or agree to receive texts, we use your number to reply and send updates about your request or job. Message frequency varies, and message and data rates may apply. Reply STOP to stop texts at any time, or HELP for help.

We do not share or sell your mobile number or text message consent with third parties for their marketing purposes.

Cookies and Analytics

This site uses cookies and similar tools to understand how visitors use it, such as which pages are viewed and how people find us. We use standard website analytics and measurement tools for this. These tools may collect information about your visit under their own privacy policies, and we do not use them to sell your personal information.

You can block or delete cookies in your browser settings. The site will still work, though some features may not.

How Long We Keep Information

We keep your information as long as we need it to complete your job, keep business and tax records, and handle any warranty or insurance questions afterward. After that, we delete it or keep it in a form that no longer identifies you.

How We Protect Information

We use reasonable steps to protect your information, such as secure connections on this website and limited access to customer records. No website or system is completely secure, so please don't send sensitive financial details, such as full card or bank numbers, through the website form.

Your Choices

You can ask us to:

• Tell you what personal information we have about you
• Correct information that's wrong
• Delete your information, unless we need to keep it for legal, tax or job records
• Stop sending you texts or emails

To make a request, call (918) 739-1874 or use the contact form. We may need to confirm your identity before acting on a request.

Children's Privacy

This website is meant for adults. We don't knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we'll delete it.

Links to Other Websites

This site may link to other websites, such as FEMA or city flood resources. We don't control those sites, and their own privacy policies apply.

Changes to This Policy

We may update this policy from time to time. When we do, we will post the updated policy on this page, and the updated version will apply from the date it is posted.

Contact Us

Questions about this policy or your information? Call (918) 739-1874, or send a note through our contact page. We will respond to privacy requests within a reasonable time after confirming your identity, as described under Your Choices above.